Refund & Return Policy

Last Updated: 19-11-2025

Thank you for shopping with OSD – Online Shopping Delivery.
We want you to love your purchase, and we aim to provide a smooth, transparent return and refund experience.
Please read the policy carefully.

1. Eligibility for Returns

You can request a return if:

You received a wrong product
The product is damaged, defective, or missing items
The size/color is different from what you ordered
The product is unused, unwashed, and in original condition

To be eligible:

Product must be returned in original packaging
All tags and labels must be attached
Return request must be raised within 7 days of delivery

2. Non-Returnable Products

For hygiene and safety reasons, the following items cannot be returned:

Innerwear / Lingerie
Accessories (jewelry, belts, caps, etc.)
Beauty / Cosmetic items
Clearance or Sale Items
Free Gifts

3. Return Process (Simple Steps)

Step 1 – Raise a Return Request

Provide:

Order ID
Product name
Reason for return
Clear photos/video (in case of damage/wrong item)

Step 2 – Approval

Our team will review your request within 24–48 hours.

Step 3 – Pick-Up Arrangement

If approved, we will arrange a reverse pickup from your address.

Step 4 – Inspection

Once product reaches our warehouse, it will be checked for:

Condition
Usage marks
Original tags

Step 5 – Refund / Replacement

After successful inspection, you can choose:

Refund to original payment method, OR
Replacement / Exchange

4. Refund Timeline

Refund time depends on the payment method:

UPI / Wallet / Debit Card → 3–7 working days
Credit Card → 5–10 working days
Cash on Delivery (COD) → Refund processed to your bank account or as store credit within 3–5 days

5. Order Cancellation

Before Shipping:

You can cancel your order anytime before it is dispatched.

After Shipping:

Cancellation is not allowed once the product is shipped.
You can apply for return after delivery (if eligible).

6. Exchange Policy

Exchanges are allowed for:

Wrong size
Wrong color
Defective item

Exchange will be processed only once the returned product is verified.

7. Damaged or Wrong Product Received

If you receive a damaged or incorrect item:

Take photos/video immediately
Contact us within 24 hours
We will provide a free replacement or full refund

8. Important Notes

Products returned without approval will not be accepted
If the pickup is unsuccessful due to customer not available, it will be rescheduled once
Repeated return abuse/misuse may lead to account restrictions

9. Contact Us

For return, refund, or exchange support, contact us:

OSD – Online Shopping Delivery
📩 Email: osdonlineshoppingdelivery@gmail.com
📞 Phone: 6300662540

Returns & Exchanges